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Shipping Policy

A Legal Disclaimer

This website and its contents are provided "as is" without any representations or warranties, express or implied, including but not limited to warranties of accuracy, completeness, or fitness for a particular purpose. www.bridge-it-labs shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use this website, its content, or any linked sites, even if advised of the possibility of such damages. The information on this site is for general informational purposes only and does not constitute legal, financial, or professional advice. We recommend consulting a qualified professional for advice tailored to your specific circumstances. All intellectual property rights in this website and its materials are owned by Echo Nature Skincare (PTY) Ltd or its licensors, and reproduction without permission is prohibited. This disclaimer is governed by the laws of the Republic of South Africa, and any disputes shall be subject to the exclusive jurisdiction of South African courts.

Shipping Policy for www.bridge-it-labs

Effective Date: September 02, 2025

At www.bridge-it-labs, we are dedicated to providing clear and reliable shipping information to our customers in South Africa. This Shipping Policy outlines our shipping practices, timelines, costs, and responsibilities. It forms a legally binding agreement between you (the customer) and us (the store), in compliance with the Consumer Protection Act 68 of 2008 (CPA) and other relevant South African laws. By placing an order, you agree to these terms.

1. Shipping Methods and Coverage

We ship to all physical addresses within South Africa using trusted couriers such as [e.g., Aramex, The Courier Guy, or PostNet]. We do not ship to P.O. boxes. International shipping is not currently available.

2. Order Processing

  • Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment confirmation.

  • If there are delays due to stock availability or high demand, we will notify you via email within 24 hours.

3. Delivery Timelines

  • Typical Delivery: 3-7 business days from the date of shipment, depending on your location (faster in major cities like Johannesburg, Cape Town, and Durban; longer in rural areas).

  • Delays may occur due to unforeseen circumstances such as weather, courier issues, or strikes. Under the CPA, we will inform you of any significant delays and provide options like cancellation if applicable.

4. Shipping Costs

Shipping fees are calculated at checkout based on order weight, value, and destination. Examples include:

  • Standard shipping: R120 - R150.

  • We include all prices as required by South African law.

Order Value

Shipping Cost (incl. VAT)

Estimated Delivery

Under R500

R50 - R150

3-7 business days

5. Payment and Dispatch

  • Full payment, including shipping, must be received before dispatch.

  • We accept secure payments via credit card, EFT, or other methods.

6. Tracking and Delivery

  • You will receive a tracking number via email once your order ships.

  • Inspect your package upon delivery. If damaged, refuse acceptance and contact us immediately.

  • Failed deliveries (e.g., incorrect address provided by you) may incur additional fees for re-delivery.

7. Possible Scenarios and Resolutions

  • Lost or Damaged Items: If your order is lost or arrives damaged, notify us within 48 hours with proof (e.g., photos). We will investigate with the courier and offer a replacement, repair, or refund as per CPA guidelines.

  • Incorrect Items: Contact us within 7 days for a replacement or refund.

  • Cancellations: You may cancel before shipment for a full refund. After shipment, standard return policies apply.

  • Refunds for Shipping: If delays or issues are our fault, we may refund shipping costs. You are responsible for return shipping unless the error is ours.

  • Force Majeure: We are not liable for delays caused by events beyond our control, such as natural disasters or pandemics.

8. Returns and Refunds

Refer to our separate Returns Policy for details. Under the CPA, you have a 7-day cooling-off period to return goods for a refund (excluding shipping costs, unless faulty).

9. Contact Us

For any shipping-related questions:

We reserve the right to update this policy. Changes will be posted on our website.

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