Pharmacy & Retail Return Policy
& Shipping Policy

PHARMACY & RETAIL STORE RETURN POLICY :

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Return Policy for Liquid Foodstuff Supplies to Pharmacy & RETAIL STORES in South Africa.

1. Eligibility for Returns

• Accepted Reasons: Returns are permitted only for:

  • Defective or damaged products (e.g., leaks, contamination, or manufacturing faults).

  • Incorrect items delivered (wrong product, quantity, or batch).

  • Short shipments or billing errors.

  • Products nearing expiry (e.g., less than 3 months remaining shelf life at delivery, if specified in the order).

• Non-Accepted Reasons: No returns for change of mind, customer error in ordering, or normal wear/tear. Opened or tampered products are ineligible unless clearly defective and unconsumed.

• Special Note for Liquid Foodstuff: Perishable items (e.g., those requiring refrigeration) are non-returnable unless defective, due to health risks and cold chain requirements. Proof of proper storage (e.g., temperature logs) may be required.

2. Timeframes

• Notify us in writing (email or formal notice) within 48 hours of delivery for perishable or damaged goods, or 7 days for non-perishable issues.

• Complete the return shipment within 5 business days of approval, unless otherwise agreed.

• Late notifications may result in rejection to prevent abuse, aligning with strict timelines in food supply chains.

3. Condition of Returned Goods

• Products must be returned in their original, unopened packaging with intact labels and seals.

• No signs of spoilage, contamination, or exposure to adverse conditions (e.g., improper temperature).

• For cold-chain liquids: Must be returned in a validated cold chain (2–8°C) with documentation; otherwise, returns may be refused.

• Include proof of purchase (invoice/delivery note) and a detailed return reason.

4. Return Process

• Step 1: Contact your account manager via email/phone with order details, photos of the issue, and reason.

• Step 2: We'll issue a Return Merchandise Authorization (RMA) number within 2 business days and arrange collection (at our cost for valid claims; otherwise, yours).

• Step 3: Upon receipt, we'll inspect within 5 business days. If approved, issue a credit note (refund via original payment method or account credit).

• Step 4: For pharmaceuticals or regulated foods, segregate returns in a quarantine area per SAHPRA Good Wholesaling Practice, with assessment by a responsible pharmacist before disposal or restocking (only if quality intact).

• Unauthorized returns will be held at your expense until resolved.

5. Refunds and Remedies

• Full credit for the returned value (excluding shipping) for valid claims.

• Replacement products offered where feasible, especially for urgent pharmacy needs.

• Processing fee (e.g., 10% for restocking) may apply for non-defective returns like wrong orders, at our discretion.

• Refunds processed within 10 business days of inspection.

6. Liability and Compliance​

• Disputes resolved via negotiation; if needed, under South African contract law.

• This policy supersedes any conflicting terms unless agreed in writing.

SHIPPING POLICY  for www.bridge-it-labs

Effective Date: September 02, 2025

At www.bridge-it-labs, we are dedicated to providing clear and reliable shipping information to our customers in South Africa. This Shipping Policy outlines our shipping practices, timelines, costs, and responsibilities. It forms a legally binding agreement between you (the customer) and us (the store), in compliance with the Consumer Protection Act 68 of 2008 (CPA) and other relevant South African laws. By placing an order, you agree to these terms.

1. Shipping Methods and Coverage

We ship to all physical addresses within South Africa using trusted couriers such as [e.g., Aramex, The Courier Guy, or PostNet]. We do not ship to P.O. boxes. International shipping is not currently available.

2. Order Processing

• Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment confirmation.

• If there are delays due to stock availability or high demand, we will notify you via email within 24 hours.

3. Delivery Timelines

• Typical Delivery: 3-7 business days for online and 2 weeks for Retail from the date of order, depending on your location (faster in major cities like Johannesburg, Cape Town, and Durban; longer in rural areas).

• Delays may occur due to unforeseen circumstances such as weather, courier issues, or strikes. Under the CPA, we will inform you of any significant delays and provide options like cancellation if applicable.

4. Shipping Costs

Shipping fees are calculated at checkout based on order weight, value, and destination. Examples include:

• Standard shipping: R120 - R150.

• We include all prices as required by South African law.

Order Value

Shipping Cost (incl. VAT)

Estimated Delivery

Under R500

R50 - R150

3-7 business days

5. Payment and Dispatch

• Full payment, including shipping, must be received before dispatch.

• We accept secure payments via credit card, EFT, or other methods.

6. Tracking and Delivery

• You will receive a tracking number via email once your order ships.

• Inspect your package upon delivery. If damaged, refuse acceptance and contact us immediately.

• Failed deliveries (e.g., incorrect address provided by you) may incur additional fees for re-delivery.

7. Possible Scenarios and Resolutions

• Lost or Damaged Items: If your order is lost or arrives damaged, notify us within 48 hours with proof (e.g., photos). We will investigate with the courier and offer a replacement, repair, or refund as per CPA guidelines.

• Incorrect Items: Contact us within 7 days for a replacement or refund.

• Cancellations: You may cancel before shipment for a full refund. After shipment, standard return policies apply.

• Refunds for Shipping: If delays or issues are our fault, we may refund shipping costs. You are responsible for return shipping unless the error is ours.

• Force Majeure: We are not liable for delays caused by events beyond our control, such as natural disasters or pandemics.

8. Returns and Refunds

Refer to our separate Returns Policy for details. Under the CPA, you have a 7-day cooling-off period to return goods for a refund (excluding shipping costs, unless faulty).

9. Contact Us

For any shipping-related questions:

• Email: info@bridge-it-labs.com

• Phone: 0814443544

We reserve the right to update this policy. Changes will be posted on our website.